cumaeansibyl: (Default)
[personal profile] cumaeansibyl
I picked a moving company, called them today for arrangements, and sent emails to the other representatives to let them know and thank them for their help.

Here is how to respond:

You are welcome and thank you for your response. Good luck in your new home!

Here is how not to respond, Howard:

We all make our own choices... When we book Price..We usualy get what we pay for!!!!!!!!

Well, no, I'm not paying for extra exclamation points, so I think I've made the right choice. (You have no idea how tempted I was to send that.)

And, for the record, the company I chose cost more than Howard's estimate -- but they guaranteed that as the maximum price, which he wouldn't do. And they're giving me some free boxes, which he also wouldn't do. And they did an in-home estimate, which he said was a scam.

The fast/trash-talking Noo Yawkuh act he had going worked up to a point on little Midwestern me, but at some point I stopped being charmed by his "tell it like it is" attitude and started feeling the true Midwesterner's discomfort with someone who thinks it's okay to be mean on the job. Gotta be careful walking that line, Howard.

So if you ever call Nationwide Relocation for an estimate, which I wouldn't do, say hi to Howard from me and let him know that "usually" has two Ls.

Date: 2012-03-13 01:11 pm (UTC)
From: (Anonymous)
at some point I stopped being charmed by his "tell it like it is" attitude and started feeling the true Midwesterner's discomfort with someone who thinks it's okay to be mean on the job.

I'm a true Midwesterner too, and hate hate hate it when people think it's ok to be mean on the job. You can say it how it is without being a jerk.

Date: 2012-03-13 01:12 pm (UTC)
From: [identity profile] bluebuckeye.livejournal.com
That anonymous comment was me, sorry about that.

Date: 2012-03-13 05:48 pm (UTC)
From: [identity profile] cumaeansibyl.livejournal.com
I got the impression that he felt he couldn't sell his own services without slagging on everyone else's, which made me really suspicious. He even made me tell him the name of someone who did one of my estimates so he could look him up on the BBB, which I trust about as far as I can throw it. Look, buddy, if your shit doesn't speak for itself, I don't wanna hear it.

Now, maybe his services would've been just fine and this is just his way of talking, but it's not the way to sell to a Michigander. I've long maintained that we Midwesterners are not so much polite as passive-aggressive, but even so, we deal very poorly with aggressive-aggressive approaches.

He didn't hard-sell me as bad as the PODS guy, though, who quoted me a price roughly equivalent to the companies who will actually load the truck, and then pushed me to lock in that price as fast as possible. I did the whole "thank you for the information, I'll definitely consider it" more than once, until I was well tempted to say "look, buster, the lady said no."

I try really hard not to be rude on the phone, because usually whatever's pissing me off is not the person's fault -- that guy probably had a sales quota to fill and a manager breathing down his neck -- but god, is it ever hard sometimes.

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